Refund and Return Policy

Thank you for shopping at Hazar Gold. We appreciate your business. If you are not entirely satisfied with your purchase, we’re here to help.

You have [Number] days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to provide the receipt or proof of purchase.

Exceptions: Due to the fluctuating nature of gold prices, certain items, such as gold bars and coins, may not be eligible for return unless they are damaged or defective upon arrival. Custom or personalized jewelry pieces are also non-returnable unless there is a manufacturing defect or error on our part.

1. Contact Us: Initiate the return process by contacting our customer support team at [Your Email Address] or [Your Phone Number]. Please provide your order number and a detailed reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.
3. Packaging: Carefully package the item in its original packaging, including all accessories and documentation. Clearly write the RAN on the outside of the package.
4. Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and insuring the package for the full value of the item. Hazar Gold is not responsible for any loss or damage during return shipping.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [Number] days, depending on your card issuer’s policies.

Deductions: Please note that a restocking fee of [Percentage]% may be applied to returns, depending on the item and the reason for the return. Original shipping costs are non-refundable.

If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Exchanges are subject to availability. If the desired item is not available, we will process a refund instead.

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or a full refund, including shipping costs. Please provide photos of the damaged item and packaging to expedite the process.

The following items cannot be returned:

• Custom or personalized jewelry pieces (unless defective)
• Items that have been altered or damaged by the customer
• Items returned after [Number] days from the date of receipt

If you have any questions about our Return and Refund Policy, please contact us:

[Your Company Name]

[Your Address]

[Your Email Address]

[Your Phone Number]